This Policy explains how we handle personal information in Australia.
Novastockpro respects your privacy and is committed to safeguarding personal information handled in connection with our floral workshops, courses, events, and enquiries throughout Australia. This Privacy Policy describes how we collect, use, store, and disclose information, as well as choices you may exercise. It applies to our website, communications, bookings, and related services. We maintain practices designed to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect details that you provide directly, such as name, email address, phone, billing information, and workshop preferences. We also receive content that you submit in messages or feedback forms, including city interests, experience level, and accessibility needs shared voluntarily. When you visit our site, device information, approximate location, and usage data may be captured using cookies or similar technologies to support core functionality, security, and analytics.
We use information to deliver and improve our workshops and customer experience, manage bookings, issue confirmations, process payments via third-party providers, and communicate schedules or changes. We may personalise content, recommend relevant sessions, and monitor site performance. Aggregated or de-identified data may be prepared for reporting and planning. Marketing communications are sent only in accordance with consent settings, with a clear option to opt out.
We may disclose information to service providers assisting with payment processing, hosting, email delivery, event venues, security, or analytics, under arrangements requiring appropriate confidentiality and safeguards. Where required by law or valid legal process, we may share information with regulators or authorities. If a workshop is run with a partner venue, limited details relevant to attendance and safety may be shared to facilitate entry and support.
Certain suppliers may operate outside Australia. Where overseas disclosure occurs, we take reasonable steps to help ensure recipients protect information consistently with applicable standards, while understanding that foreign laws may apply.
Cookies help remember preferences, secure sessions, and understand site performance. You can adjust browser settings to manage cookies and may decline non-essential categories through our on-site controls. Essential cookies that support security and basic functionality are important for reliable operation.
We employ administrative, technical, and physical measures intended to reduce risks of unauthorised access, alteration, or loss. While safeguards are regularly reviewed, *** method can be guaranteed entirely secure. Please contact us if you believe your account or correspondence requires attention.
We retain information for periods necessary to provide services, meet legal obligations, resolve disputes, and maintain records. When information is *** longer needed, reasonable steps are taken to de-identify or delete it, subject to archival or statutory requirements.
Subject to law, you may request access to personal information we hold about you, ask for corrections if details are inaccurate or incomplete, and update communication preferences. Requests will be handled within a reasonable timeframe, and identity verification may be required before changes are made.
Our website may reference pages hosted by partners or venues for event logistics. Those sites have their own policies and terms. We encourage reviewing their privacy practices and the Legal section available at legal.html for conditions relevant to our services.
Workshops targeted at adults may occasionally accommodate younger participants when accompanied by a responsible adult and where venue rules permit. Consent from a parent or guardian should be provided for any youth participation or related data handling.
We may update this Privacy Policy to reflect changes in practices, services, or legal requirements. The "Last updated" date will be revised accordingly. Material updates will be highlighted on this page or via email where appropriate.
For questions or requests about this Policy or your information, please contact Novastockpro at Novastockpro@outlook.com or by phone at +61473589207. Postal correspondence: 24 Lygon Street, Carlton, VIC 3053. You may also raise concerns with the Office of the Australian Information Commissioner (OAIC). We aim to respond promptly and help address any issues about privacy and data handling.
Last updated: 2026-07-28
